Popular Services

Request IT Helpdesk Support / Submit a Helpdesk Ticket

For service requests related to Duo / 2FA

For currently registered students having issues with their login credentials.

Any IT related equipment is having an error of some sort in a Classroom.

For students needing credentials to request their unofficial transcripts either from SJRState or Floridashines.org

For general computer hardware issues

The teaching equpiment in a classroom is having either sound or visual errors.

Request I.T. Equipment Loan

For issues/service in Apex, process, and other Departmental systems.

This is a service for upgrading or replacing currently in-place computers, accessories, and peripherals.

For issues with Canvas and other SJRState Learning Management Systems (LMS)

Assistance for connectivity on an SJR State campus

A request to move I.T. equipment from one location to another

This service is for the main College Website, SJRState.edu .

For WiFi, Temporary, guest, network, distribution group access requests

For issues with on-campus phones, voicemail, and Call Manager/Unity/Call Attendant issues

For assistance with issues regarding existing or previous applications.

For assistance with Exchange, Office 365, and external mail.

For reinstalling of a computer's operating system and base-level software

For assistance with Printers, Faxes, and Scanners, including Scan to E-mail and Troubleshooting

For installations and assistance with new software on College-provided or owned devices.

For service requests related to Microsoft Authenticator / 2FA

Proctor and Screen loan request

Password resest requests for Staff and Faculty.

For issues/service in Sharepoint/Portal systems.