Popular Services

Request IT Helpdesk Support / Submit a Helpdesk Ticket

For assistance with issues regarding existing or previous applications.

For issues with on-campus phones, voicemail, and Call Manager/Unity/Call Attendant issues

The teaching equpiment in a classroom is having either sound or visual errors.

A request to move I.T. equipment from one location to another

This is a service for upgrading or replacing currently in-place computers, accessories, and peripherals.

Proctor and Screen loan request

For general computer hardware issues

For service requests related to Duo / 2FA

For currently registered students having issues with their login credentials.

For students needing credentials to request their unofficial transcripts either from SJRState or Floridashines.org

For service requests related to Microsoft Authenticator / 2FA

Any IT related equipment is having an error of some sort in a Classroom.

Request I.T. Equipment Loan

This service is for the main College Website, SJRState.edu .

For WiFi, Temporary, guest, network, distribution group access requests

For issues with Canvas and other SJRState Learning Management Systems (LMS)

For reinstalling of a computer's operating system and base-level software

For assistance with Exchange, Office 365, and external mail.

For assistance with Printers, Faxes, and Scanners, including Scan to E-mail and Troubleshooting

Password resest requests for Staff and Faculty.

For installations and assistance with new software on College-provided or owned devices.

Assistance for connectivity on an SJR State campus

For issues/service in Sharepoint/Portal systems.

For issues/service in Apex, process, and other Departmental systems.