What is this service?
A request for assistance with Classroom Technology. This includes any computers, or special equipment is having an issue in a classroom. Use this request so a Technician can assist in resolving these issues.
Who is this service for?
Faculty, Staff, and anyone using an on-campus classroom with College-owned Technology.
How do I request this service?
Call the Helpdesk at 386-312-4142 (x4142 from SJRState phones), submitting a ticket with the "Request Service" button on this page, or E-mailing ITDepartment@SJRState.edu
What information is needed?
Room Number, Computer Name, Source of the Incident/Service Request, Information on the error.
What happens after I make my request?
Once the request is made, a technician will begin troubleshooting remotely, and come to classrom to assist if needed. If additional information is needed, a Helpdesk Technician will reach out to you.