Service Catalog

Categories (8)

Student Services

Student requests, including Passwords, Canvas, Transcripts, and E-mail

Classroom Technology

For Technology and A/V issues in the classroom

Computer, Software, & General IT Services

For help with On-Campus or College-owned Computers, assistance with New and Existing Software Installations, and other General Information Technology Helpdesk Services

Faculty and Instructional

Information Technology assistance for Faculty, Adjuncts, Dual-Enrollment, and other SJRState Instructors

Accounts & Access

For new, changing, removed, and expired account changes, access requests, guest and 3rd-party/Vendor access, and other types of permissions requests

E-mail and Calendar

For issues and assistance with e-mail delivery, e-mail access, and e-mail groups

WiFi and Network

Services involving Network and Wireless connectivity

Phone, Voicemail, and Fax

For issues with on-campus phones, voicemail, and Call Manager/Unity/Call Attendant issues, as well as for issues and assistance with Fax and other telephony devices

Services (2)

Duo and 2FA

For service requests related to Duo / 2FA

General I.T. Helpdesk Ticket

Request I.T. Helpdesk Support / Submit a Helpdesk Ticket