Software Configuration / Troubleshooting / Assistance

What is this service?

A request for issues with Software on an SJRState Computer. This problems with existing software or software is giving errors/not launching. If you need changes, or new software, use the "Software Installation / Update Requests" Service instead.

Who is this service for?

Faculty, Staff, and anyone using a College-owned device.

How do I request this service?

Call the Helpdesk at 386-312-4142 (x4142 from SJRState phones), submitting a ticket with the "Request Assistance" button on this page, or E-mailing

What information is needed?

Computer Name, Source of the Incident/Service Request, Information on the error.

What happens after I make my request?

Once the request is made, a technician will begin troubleshooting remotely, and come to computer to assist if needed. If additional information is needed, a  Helpdesk Technician will reach out to you.

Request Assistance


Service ID: 45839
Mon 9/21/20 8:40 AM
Tue 7/20/21 8:20 AM