What is this service?
A request for assistance regarding Duo/2FA
Who is this service for?
Faculty, Staff, and anyone requesting assistance or service from the I.T. Department at SJR State
How do I request this service?
Use the "Request Duo Assistance" button on this page, e-mail "ITDepartment@SJRState.edu" , or call the Helpdesk at 386-312-4142
What information is needed?
Name of person requesting assistance, computer name/location if applicable, general description of the issue.
What happens after I make my request?
A Helpdesk Technician will gather information about your request using the contact information you submit, and perform work or assign ticket to appropriate area.