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Services or Offerings?
Access, Credentials, and Permissions
  1. Services
  2. Accounts & Access
For WiFi, Temporary, guest, network, distribution group access requests
Applications and Admissions Website
  1. Services
  2. Student Services
This is a request for assistance with issues Admissions, Applications, and other web services for SJRState Students.
Canvas/LMS (Student)
  1. Services
  2. Student Services
For issues with Canvas and other SJRState Learning Management Systems (LMS)
Classroom Audio/Visual
  1. Services
  2. Classroom Technology
The teaching equpiment in a classroom is having either sound or visual errors.
Classroom Technologies
  1. Services
  2. Classroom Technology
Any IT related equipment is having an error of some sort in a Classroom.
Computer / Hardware Upgrade
  1. Services
  2. Computer, Software, & General IT Services
  3. Computer Hardware
This is a service for upgrading or replacing currently in-place computers, accessories, and peripherals.
Departmental Systems Requests
  1. Services
  2. Faculty and Instructional
  3. Website / Portal / Banner / Departmental Systems
For issues/service in Apex, process, and other Departmental systems.
Duo and 2FA
  1. Services
  2. Accounts & Access
For service requests related to Duo / 2FA
E-mail (Exchange / O365)
  1. Services
  2. E-mail and Calendar
For assistance with Exchange, Office 365, and external mail.
Equipment Loan Request (Staff+Faculty Only)
  1. Services
  2. Computer, Software, & General IT Services
  3. Computer Hardware
Request I.T. Equipment Loan
General Computer Hardware and Connectivity
  1. Services
  2. Computer, Software, & General IT Services
  3. Computer Hardware
For general computer hardware issues
General I.T. Helpdesk Ticket
  1. Services
  2. None
Request I.T. Helpdesk Support / Submit a Helpdesk Ticket
Network / Infrastructure / WiFi
  1. Services
  2. WiFi and Network
Assistance for connectivity on an SJR State campus
Office and Equipment Moves
  1. Services
  2. Computer, Software, & General IT Services
  3. Computer Hardware
A request to move I.T. equipment from one location to another
Password Reset (Student)
  1. Services
  2. Student Services
For currently registered students having issues with their login credentials.