Knowledge Base Guides Accessible to All Users

This page provides easy access to a comprehensive collection of knowledge base guides and resources maintained by the SJR State IT Help Desk. Designed for all faculty, staff, and students, these guides offer step-by-step instructions, troubleshooting tips, and best practices for a wide range of technology services and systems. All resources are open to every member of the SJR State community, providing quick, self-service support alongside the official TeamDynamix IT Help Desk Portal.

Categories (6)

Employee Technology Resources

This section provides employees with access to step-by-step guides and resources for daily technology tasks, including timesheets, dashboards, finance tools, and other essential IT systems. These knowledge base guides are designed to help staff efficiently navigate SJR State’s technology resources and make the most of the official IT Help Desk support services.
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Faculty & Adjunct IT Resources

Resources and guides tailored for teaching faculty and adjuncts, including instructions for dashboard navigation, grading, class list management, and other classroom technology tools. Designed to support faculty in leveraging SJR State’s IT systems effectively.
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Student Technology Resources

Step-by-step guides for students or employees assisting students, covering admissions, registration, financial aid, and other self-service technology tools. These resources help students navigate SJR State systems independently or with minimal IT support.
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General IT Knowledge Resources

A comprehensive collection of knowledge base guides covering software setup, classroom technology, email, security, and other IT services for staff and faculty. These open-access resources provide self-service support alongside the official IT Help Desk Portal.
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CRM Advise Support Guides

Guides for using CRM Advise to manage student appointments, alerts, and communication plans. These step-by-step instructions help advisors efficiently support student success and streamline workflow within the system.
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CRM Recruit Administration Guides

Administrative guides and best practices for managing CRM Recruit, including reviewing applications, monitoring prospective student data, and understanding system terminology. These resources help staff maintain accurate and efficient recruitment workflows.
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