Table of Contents
How to Auto Resend an Admit Email
Open the Student’s Application Opportunity Form (Pictured)
- Go to the Prospect tab
- Confirm that Admit Email Sent? is set to No and Admit Email Workflow Running is set to No.
If either field is not No, update it and save.
2. Go to the Applicant Tab
- Set QR Code Received to No and save.
If it is already No, no action is needed.
3. Go to the Application Review Tab
- Double click on the Applicant Accepted line to open the form
- In the Decision Date field, update the time so it is at least one minute later than the Quick Admit App Reviewed time.
Example: if the QR time is 8:37, change the Applicant Accepted time to 8:38, then save.
4. Go to the person record and confirm the admit email has been sent.
5. Once confirmed, return to the Application Review tab and update the Quick Admit App Reviewed (QR) time to one minute after the Applicant Accepted time to place the application back into QR status.
How to Resend an Admit Email - New UI
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Open the Student’s Opportunity
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Search for the student.
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Open the Opportunity for the application that needs the Admit Email resent.
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Make sure you are on the correct term and application type (AA, Bachelor’s, Dual Enrollment, FloARTs).
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Start a New Email Activity
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Insert the Correct Admit Template
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Select Insert Template.
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When the system asks which record to use for Regarding, choose the correct Application.
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Pick the SJR State Admit Email template that matches the student’s program:
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Confirm that the template completely loads.
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Update the “From” Field to SJRS Admin
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In the Recipient Information area, click the text in the From field.
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Search using SJRS*.
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Select SJRS Admin and add it.
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Verify that the From field now shows SJRS Admin.
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Add the Activity Code “Admit Email”
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In the Email Details section, click the Activity Code field.
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Search for Admit Email.
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Select it so this communication is logged correctly.
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Review and Send
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Double-check:
• Correct Admit Template
• From = SJRS Admin
• Activity Code = Admit Email
• Regarding = Correct Application
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When everything is correct, select Send.
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FAQs
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If the wrong template loads: Insert Template again and reselect the correct Admit option.
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If the From field won’t change: Clear it, search again using SJRS*, re-add SJRS Admin.
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Why does the email show under the Opportunity? Because all Admit Emails must tie back to the Opportunity → Application for reporting accuracy.
How to Resend an Admit Email - Classic View
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Open the Student’s Opportunity
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Search for the student.
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Open the Opportunity linked to the application that needs the Admit Email resent.
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Confirm the term and program type (AA, Bachelor’s, Dual Enrollment, FloARTs).
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Create a New Email Activity
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Load the SJR State Admit Template
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Select Insert Template.
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Choose the correct Application when prompted for the Regarding record.
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Pick the SJR State Admit template that matches the application type:
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Verify the template text displays fully.
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Change the From Field to SJRS Admin
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In the From field, open the lookup.
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Search using SJRS*.
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Select SJRS Admin and add it.
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Make sure SJRS Admin is now showing in the From field.
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Apply the Activity Code “Admit Email”
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Final Review and Send
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Confirm the correct template is loaded.
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Ensure the sender is SJRS Admin.
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Verify the Admit Email activity code is selected.
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Confirm the Regarding field is the correct Application.
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Select Send.
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FAQs
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Wrong template loaded: Insert Template again and select the correct Admit version.
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From field not updating: Clear it and search again using SJRS*.
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Why is the email tied to the Opportunity? All Admit Emails must be logged on the Opportunity → Application for reporting and audit purposes.
How to Resend Consent Form Emails - New UI
Resend by forwarding the consent link
Steps
1. Search for the Student
Top bar → Search → Enter name → Open record
2. Navigate to:
Left panel → Emails
3. Find the consent form email
Open the email with subject:
“Consent form – signature of HS Counselor”
4. Copy the full email and links
Same as Classic View:
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Subject
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Message Body
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Accept Link
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Decline Link
5. Send a NEW email
6. Deactivate the original request
UI navigation:
How to Resend Consent Form Emails - Classic View
Resend by forwarding the original consent email
This is used when you need to send the form to a different counselor just once.
Steps
1. Open the Student Record
2. Go to Related → Emails
3. Open the consent form email
4. Copy the email contents
Copy:
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The Subject
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The Message Body
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Both secure links
5. Go back to the student's record
Click:
+ Add → Email
6. Paste the content into a new email
7. Send the email manually
8. Deactivate the original consent request (optional but recommended)
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Go to People → Application → Supplemental Items
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Open the wrong consent request
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Click Deactivate
This prevents the original counselor from signing it later.
How to Resend Failed Emails - New UI
1. Search for the Student
Top search bar → type name → open the record.
2. Open the “Emails” tab
Located in the left navigation.
3. Find the failed email
Status = Failed
Click to open it.
4. Check for a “Send” or “Resend” button
If present → click it.
If no resend option:
5. Copy the email body and subject
6. Create a NEW email
7. Click Send
How to Resend Failed Emails - Classic View
1. Open the Student Record
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Go to People
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Search for the student
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Open their record
2. Go to Related → Emails
This shows all emails Recruit attempted to send.
3. Find the failed email
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Status Reason = Failed
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Click to open it
4. Click “Send” or “Resend Email” (if available)
Some email types allow this option directly.
If “Send” is NOT available (common for workflow emails):
5. Copy the email content
6. Return to the Student Record
Click Add → Email
7. Paste the copied content
Enter the correct To address if needed.
8. Send the email manually