How to Resend Emails in Ellucian Recruit

How to Resend Emails in Ellucian Recruit

Table of Contents

How to Resend an Admit Email - New UI

1. Open the Student’s Opportunity

   • Search for the student.

   • Open the Opportunity for the application that needs the Admit Email resent.

   • Make sure you are on the correct term and application type (AA, Bachelor’s, Dual Enrollment, FloARTs).

2. Start a New Email Activity

   • Go to the Activities panel on the Opportunity.

   • Select the ellipsis (…).

   • Choose Email to open a new email activity.

3. Insert the Correct Admit Template

   • Select Insert Template.

   • When the system asks which record to use for Regarding, choose the correct Application.

   • Pick the SJR State Admit Email template that matches the student’s program:

     • SJRS Admit – AA

     • SJRS Admit – Bachelors

     • SJRS Admit – Dual Enrollment

     • SJRS Admit – FloARTs

   • Confirm that the template completely loads.

4. Update the “From” Field to SJRS Admin

   • In the Recipient Information area, click the text in the From field.

   • Search using SJRS*.

   • Select SJRS Admin and add it.

   • Verify that the From field now shows SJRS Admin.

5. Add the Activity Code “Admit Email”

   • In the Email Details section, click the Activity Code field.

   • Search for Admit Email.

   • Select it so this communication is logged correctly.

6. Review and Send

   • Double-check:
     • Correct Admit Template
     • From = SJRS Admin
     • Activity Code = Admit Email
     • Regarding = Correct Application

   • When everything is correct, select Send.

7. FAQs

   • If the wrong template loads: Insert Template again and reselect the correct Admit option.

   • If the From field won’t change: Clear it, search again using SJRS*, re-add SJRS Admin.

   • Why does the email show under the Opportunity? Because all Admit Emails must tie back to the Opportunity → Application for reporting accuracy.

 

 

How to Resend an Admit Email - Classic View

 

 

1. Open the Student’s Opportunity

   • Search for the student.

   • Open the Opportunity linked to the application that needs the Admit Email resent.

   • Confirm the term and program type (AA, Bachelor’s, Dual Enrollment, FloARTs).

2. Create a New Email Activity

   • Scroll to the Activities area.

   • Select Add Activity.

   • Choose Email to open a new email activity screen.

3. Load the SJR State Admit Template

   • Select Insert Template.

   • Choose the correct Application when prompted for the Regarding record.

   • Pick the SJR State Admit template that matches the application type:

     • SJRS Admit – AA

     • SJRS Admit – Bachelors

     • SJRS Admit – Dual Enrollment

     • SJRS Admit – FloARTs

   • Verify the template text displays fully.

4. Change the From Field to SJRS Admin

   • In the From field, open the lookup.

   • Search using SJRS*.

   • Select SJRS Admin and add it.

   • Make sure SJRS Admin is now showing in the From field.

5. Apply the Activity Code “Admit Email”

   • Go to the Activity Code field.

   • Search for Admit Email.

   • Select it to correctly categorize this outgoing message.

6. Final Review and Send

   • Confirm the correct template is loaded.

   • Ensure the sender is SJRS Admin.

   • Verify the Admit Email activity code is selected.

   • Confirm the Regarding field is the correct Application.

   • Select Send.

7. FAQs

   • Wrong template loaded: Insert Template again and select the correct Admit version.

   • From field not updating: Clear it and search again using SJRS*.

   • Why is the email tied to the Opportunity? All Admit Emails must be logged on the Opportunity → Application for reporting and audit purposes.

 

 

 

How to Resend Consent Form Emails - New UI

Resend by forwarding the consent link

Steps

1. Search for the Student

Top bar → Search → Enter name → Open record

2. Navigate to:

Left panel → Emails

3. Find the consent form email

Open the email with subject:
“Consent form – signature of HS Counselor”

4. Copy the full email and links

Same as Classic View:

• Subject

• Message Body

• Accept Link

• Decline Link

5. Send a NEW email

• Click + Email

• Enter the new counselor’s address

• Paste the copied content

• Send

6. Deactivate the original request

UI navigation:

• Student → Applications → Supplemental Information

• Open “Consent form – signature of HS Counselor”

• Click Deactivate

How to Resend Consent Form Emails - Classic View

Resend by forwarding the original consent email

This is used when you need to send the form to a different counselor just once.

Steps

1. Open the Student Record

• Go to Recruit → People

• Search and open the student

2. Go to Related → Emails

• Scroll through the list and locate the consent request email
  If needed, filter by:

  • Subject contains: “Consent”

  • From: “SJRS Admin”

3. Open the consent form email

• This contains the secure Accept and Decline links

4. Copy the email contents

Copy:

• The Subject

• The Message Body

• Both secure links

5. Go back to the student's record

Click:
+ Add → Email

6. Paste the content into a new email

• Enter the NEW counselor’s email address

• Paste the previously copied text and links

7. Send the email manually

8. Deactivate the original consent request (optional but recommended)

• Go to People → Application → Supplemental Items

• Open the wrong consent request

• Click Deactivate
  This prevents the original counselor from signing it later.

 

 

How to Resend Failed Emails - New UI

1. Search for the Student

Top search bar → type name → open the record.

2. Open the “Emails” tab

Located in the left navigation.

3. Find the failed email

Status = Failed
Click to open it.

4. Check for a “Send” or “Resend” button

If present → click it.

If no resend option:

5. Copy the email body and subject

6. Create a NEW email

• Click + Email at the top

• Paste the content

• Enter the correct recipient

7. Click Send

How to Resend Failed Emails - Classic View

1. Open the Student Record

• Go to People

• Search for the student

• Open their record

2. Go to Related → Emails

This shows all emails Recruit attempted to send.

3. Find the failed email

• Status Reason = Failed

• Click to open it

4. Click “Send” or “Resend Email” (if available)

Some email types allow this option directly.

If “Send” is NOT available (common for workflow emails):

5. Copy the email content

• Subject

• Body text

• Links (application link, checklist link, etc.)

6. Return to the Student Record

Click Add → Email

7. Paste the copied content

Enter the correct To address if needed.

8. Send the email manually