Staff/Faculty: Reset an Expired Password Off Campus

This is a self-help guide for resetting a password that has expired when not on a SJRState Campus network/computer. This is for Staff and Faculty.

Is my Password Expired?

Is my Password expired? If any of these are true, then possibly your expiry date has passed.

  1. If it has been 45-60 days since your password has been changed/updated
  2. If your known-good password no longer works
  3. Your password worked very recently

Where to update Expired Password Online (Webmail)

You can reset your password by going to the Outlook Web for You can get there directly through this link:

Alternatively: The "Web Access" link in the "Staff/Faculty E-mail" section of the Contacts page, available in the upper-right hand corner of

Web Access link picture description, directly underneath "Staff/Faculty Email" in Contacts page of


What if I need additional assistance?

SJRstate IT is here to help! Reach out to us by:

  • Calling the Helpdesk at (386)312-4142
  • E-mailing
  • Using the Help Portal at , and filing a service request ticket for the appropriate service. If you're not sure which service to use, you can submit a general request with the button below and we'll categorize it for you!


Submit General I.T. Helpdesk Ticket (Staff And Faculty)



Article ID: 127174
Wed 2/3/21 1:53 PM
Wed 4/13/22 9:32 AM