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Forgot Your Password
On the Sign In screen, select/click “Forgot your password?”
Enter the email address linked to your account. Select/Click "Send Email"
Select/Click Return to sign in
Check your email inbox for an email from "SJR State Admin"
- select/click the Reset Password link
- Copy and paste the link in your browser
Enter your new password
Create a password that's at least 12 characters long, includes a symbol (e.g., !, @), and avoids easy guesses.
Use a mix of letters, numbers, and symbols for extra security.
Contact us to Change your PW
SJRstate IT is here to help! Reach out to us by:
- Calling the Helpdesk at (386)312-4142
- E-mailing Helpdesk@SJRState.edu
- Using the Help Portal at help.sjrstate.edu , and filing a service request ticket for the appropriate service. If you're not sure which service to use, you can submit a general request with the button below and we'll categorize it for you!
Note: if you contact us by email or with a ticket we must be able to reach you by phone to verify your identity.
Submit General I.T. Helpdesk Ticket (Staff And Faculty)
Inquiry Account Not Activated
If you created your account while submitting a Program Inquiry, you must activate your account using the activation email before you can reset your password.
If you did not complete the activation step, the password reset option will not work. Please contact the IT Help Desk at 386-312-4142 to have your activation email resent so you can complete setup.