Updating Your Email Address (Username) in the Recruit Application System

This article explains how to request a change to your login email address in the Recruit Application System. Because your email is also your username, updates must be completed by the Help Desk or Admissions after verifying your identity.

 

In the Recruit Application System, your email address is also your username for your Admissions Application account. Because of this, both must always match.

If you need to change the email address used to log in, the update must be completed by the Admissions or IT team. You are not able to change your login email address yourself in Recruit.

This article applies only to the Recruit Application System. If you need to update your email address in Banner or other college systems, you will need to contact Records and Admissions.

Table of Contents

How to Request an Email Change

To request an update to your email address:

1. Contact the Help Desk or Admissions Office.
   You can reach them at:

   • Help Desk: 386-312-4142 or helpdesk@sjrstate.edu
   • Admissions: 386-312-4030 or admissionsdept@sjrstate.edu

   Include the following in your request:

   • Your full name
   • Your current email address (used to log in)
   • The new email address you want to use
   • A phone number where you can be reached for verification
2. Complete identity verification.
   For security reasons, a staff member may contact you by phone to confirm your identity before the change is made.

You can also contact Records and Admissions for assistance. After verifying your identity, they can submit a request on your behalf to have your email updated in the Recruit Application System.

After Your Email Is Updated

Once your request has been completed:

• Your username will be updated to your new email address
• You will use the new email address to log in going forward
• You will continue to use the same password
• You may receive a confirmation once the update is complete

If You Need a Password Reset

If you do not remember your password:

• Use the password reset option on the login page
• Or request a password reset when submitting your email change request

Important Notes

• This process applies only to the Recruit Application System
• For email changes in Banner or other college systems, contact Records and Admissions
• Your email address and username must always match
• You cannot update your login email address yourself in Recruit
• Updating your email does not change your password
• If you still have access to your account, you may be able to update your contact email, but this is different from your login email

 

 

What if I need additional assistance?

SJRstate IT is here to help! Reach out to us by:

• Calling the Helpdesk at (386)312-4142
• E-mailing Helpdesk@SJRState.edu
• Using the Help Portal at help.sjrstate.edu , and filing a service request ticket for the appropriate service. If you're not sure which service to use, you can submit a general request with the button below and we'll categorize it for you!

   

Submit General I.T. Helpdesk Ticket (Staff And Faculty)