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This is a reminder that no updates or changes will be moved into the PROD environment unless they have been fully tested, verified, and approved in the test instance first.
We ask that each department help with testing in the Student Test Instance by signing in and running any of your usual tasks or anything in particular that you see on the Updates list attached that might affect your department. Please notify your supervisor/ VP that testing has been completed.
- All updates must be thoroughly tested in the STUDENT instance.
- Documentation of testing results, including workflow, must be provided.
- Formal verification from all responsible parties is required before deployment approval.
If these requirements are not met, the update will not be approved to proceed to PROD. This is non-negotiable.
Let’s maintain our standards and protect the integrity of our production environment.
Table of Contents
Where to find the Student Test Instance
Your Sign on/Password is the same as Production
You can find the links to the Self Service pages that are linked to the STUDENT Instance on this card as well
Common Issues when testing
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Printing Issues
If you encounter any problems while printing, please contact the IT Helpdesk to open a support ticket for assistance.
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Missing Data or Closed Periods
Missing data or closed periods may indicate outdated information. Try adjusting your dates or processes. If the issue persists, reach out to the IT Helpdesk for further assistance.
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Errors or Unexpected Results
For any errors or unusual outcomes, please take a screenshot and email it to the IT Helpdesk along with a brief description of the issue and your expected result.
Links for Testing
Student Instance Admin Pages
My Finance Dashboard for Student Instance
Registration for Student Instance
Employee Dashboard for Student Instance
Financial Aid Self Service for Student Instance
What if I need additional assistance?
SJRstate IT is here to help! Reach out to us by:
- Calling the Helpdesk at (386)312-4142
- E-mailing Helpdesk@SJRState.edu
- Using the Help Portal at help.sjrstate.edu , and filing a service request ticket for the appropriate service. If you're not sure which service to use, you can submit a general request with the button below and we'll categorize it for you!
Submit General I.T. Helpdesk Ticket (Staff And Faculty)