These are the instructions for enabling Self Password Reset ("Forgot your password") for SJRState's Microsoft accounts. This will allow you to use a recovery method to reset your password if you need to change it.

Things to note,

• Once enabled for SSPR, you will be prompted to setup your enrollment once you first login.
• You can skip this, but you will be prompted again the next time you sign in.
• If SSPR is not setup, you will not be able to use Microsoft’s “forgot my password” feature.

Step 1: Login with your username and password.

 

You will be presented with the following screen, click “next”

 

This portion of the setup will have you enter your phone number. This can be a mobile or land line phone number.

If you entered a mobile phone number, you may choose to either receive a code via text message or a call. If you entered a land line number, you should only select the option for a call.

Once you have filled out your number and selected your choice hit next.

 

 

Step 2: Selecting verification method

If you opted for the phone call you will then receive a phone call to verify your number. You will be greeted with an automated message to verify by pressing the pound (#) key to continue.

If you opted for the text message you will receive a text message with a one time use code that you will need to enter to continue.

Once you have verified your phone method you will get a success message and the ability to continue by clicking the next button.

 

Step 3: Security Questions

The last step in the process will have you pick 5 security questions that you will provide answers to. Be mindful of spelling and punctuation while answering these questions.

Once you have selected 5 questions and provided the answers, click “Done”.

You should now move to the final “Success” screen. Click “Done” to continue signing in.

 

 

From this point forward, you should be able to use the information you've provided to reset your password using the "Forgot my password" link on pages requiring your e-mail address and password.

 

Updating your security questions

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1. Go to the Microsoft account security page: Visit https://account.microsoft.com/account/ and sign in with your Microsoft account
2. Select Security: Once you're signed in, click on the "Security" tab
3. Update your info: Click on "Update my info" to proceed
4. Sign in again: You may be prompted to sign in again for security purposes
5. Add security info: Select "Add security info" to add a new phone number, email address, or other verification methods
6. Enter new info: Provide the new information and click "Next"
7. Verify your info: Enter the code sent to your new phone number or email address to verify the update